Hike has made a great improvement to the way we operate as a small business.
Wilkins & Kent, Australia
About Wilkins & Kent
Wilkins & Kent is an independent retail business operating both in store and online. As a small business, efficiency, simplicity, and reliable systems are essential to managing daily operations and delivering a smooth customer experience. The team focuses on a well run store environment where selling, administration, and customer service work together seamlessly, with the right technology in place to support day to day work without unnecessary complexity.
The Challenge
Before using Hike, managing point of sale, ecommerce, and accounting across different systems made daily operations more difficult than necessary. Switching between administration and sales was not seamless, and the previous software lacked flexibility. The business needed a system that could simplify workflows, reduce friction, and let the team focus more on customers and selling.
“Hike has made a great improvement to the way we operate as a small business.”
How Hike Helped
A simple, integrated system that supports confident day to day operations.
- All in one integration — point of sale, ecommerce, and accounts work together in one system.
- Clear and intuitive interface makes it easy to move between administration and processing sales.
- Customisable experience — product images and home screens can be personalised to suit the business.
- Smoother daily workflows mean the team spends less time on admin and more time serving customers.
- Confidence at the counter, with reliable tools to sell with confidence even during busy periods.
The Results
Wilkins & Kent now runs with greater ease and confidence. Daily operations are simpler, workflows are clearer, and the team can focus on delivering a better customer experience. With an easy to use and integrated system in place, the business is well supported to grow while staying efficient and in control.
More success stories
Hike and HikePay have given us more control and fewer mistakes
A family owned Newcastle health food store gains inventory control and reliable checkout with Hike.
Hike gives us the visibility we need to grow without losing control
A South African lighting and solar retailer-wholesaler connects every channel with Hike.
Hike has been fantastic for our business
A UK cricket and hockey specialist connects in-store, online, and marketplace sales on one system with Hike.