24/7 customer support
At Hike, we pride ourselves on giving you support at any time of day, with our live chat support experts always available to answer all your Hike POS questions.
Reach maximum efficiency with 24/7 support
From Australia to Zimbabwe — with retailers in over 65 countries, Hike is truly a global POS platform. Our support staff work around the clock to ensure that wherever you're working from, there's always someone to answer your questions. With live chat support you speak to a real person, not an automated robot, who helps you resolve your issues instantly.
Rich knowledge base
Head to our Help Center for a wide range of resources designed to help you get the most out of Hike POS. From user guides and frequently asked questions to video tutorials, become a Hike pro in no time. Our experts also run live webinars that walk through the POS from its most basic features to more advanced configurations — a perfect way to ask all your questions.
Improve productivity with our retail help services
Hike makes it easy to migrate all your data across, handling your launch-day operations to ensure a quick and easy set-up from day one. Stay informed with our Retail Trends blogs, published weekly, for the latest trends and tips to help you manage your retail store effectively and guarantee your store's success.
Connect with us
We love visiting trade shows and expos around the world, showing the power of Hike POS to diverse audiences. Stay tuned to our social channels to see if Hike is coming to an expo near you and see our POS in action. Stay up to date with the latest news and features, and ask us anything, on Facebook, Twitter and LinkedIn.
Support that works the way you do
Wherever you are and whatever you need, Hike support has you covered.
Live chat support
Speak to a real person on our friendly live web chat team, always on hand to help you out instantly.
Extensive support guides
User guides, FAQs and video tutorials in our Help Center to help you master Hike POS.
Webinars
Live web-based tutorials from Hike experts, covering basic features through to advanced configurations.