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What’s new in Hike 3.0

May 16, 2017 by Jay Sutaria

Since launching Hike in 2015, we now have clients in over 65 countries. We’ve achieved an incredible growth in last 2 years and that’s all because of YOU!

Today we’re excited to announce the release of major upgrade to Hike 3.0, a new Hike  100% based on existing retail customers feedback. You’ve advised us where we did great and what changes were needed on our platform. So the new version includes many new features and UI improvement that you wished existed. This is an important step forward in our mission to make Retail better. Once again, a big thanks to our existing users.

Intuitive new interface and process improvements

  • We’ve crafted beautiful interface for Mac and PC users, and also upgraded powerful spanking new ‘Hike Register‘ iPad App.
  • Get alert of new announcements so you’re always on top of what’s new Hike
  • No issues if English isn’t your primary language as you can select your local language in Hike
  • Hike sets date formats, currency and tax rules as per your location while creating store
  • Chat with your colleagues in different outlet through Hike in-built multi-outlet messenger
  • Review quick on the go reporting through Dashboard for sales, product type, staff sales, day/time
  • No need to amend your existing data from csv file as per Hike template, simply upload your file and map fields and Hike will take care of the rest of uploading
  • New 3rd party integration error log lets locate & fix the integration errors in minutes

Enter Sale

  • Search product with barcode number, brand name along with product name, SKU and scan a product with a scanner
  • Open cash drawer from enter sale screen
  • Its now even easier to sell gift card and add custom sale
  • Products with offers are marked with special sign so staff can promote to clients
  • Easily add discount, view product information and stock held at your outlet
  • View actual and discounted price of the product on cart + invoice to highlight saving to clients
  • Option to issue gift receipts along with actual tax invoice
  • Offer easy tax exempt sales as per your local government regulations
  • Improved functionality to manage returns/refunds from the same screen
  • For returned sale, offer store credit rather than cash refund to the customer assigned to the sale
  • Never stop selling even if you’re out of stock, now you can accept backorders and pre-orders
  • Keep account of every $ movement from register with new cash (float) management feature
  • Assign credit limit to the client to manage on-account sale within Hike
  • Review client details from payment screen, you can also manage on-account and Layby options
  • Encourage clients redeem loyalty points to pay for purchase during payment options
  • Get system to automatically print receipt or let it prompt you after every sale
  • Filter Sales history with parked, completed, refunded and voided sales

Products

  • Assign Brand/tags/season to better categorise your product catalogue
  • Product can have multiple categories and sub-categories
  • SKU is no longer a mandatory field and system can create it automatically
  • For multi-store plan decide product price as per outlet. You can better manage margin and fixed overheads costs for busy outlet at prime location
  • Assign additional loyalty point for particular product promotion
  • Upsell, cross sell and extra product option with main product (eg Shirt with suit, extra cheese for pizza)
  • While printing barcode select multiple products with tick box and define quantity
  • Improve your SEO/ online presence with product meta tags in Hike eCommerce
  • create % discount or other offers as per products, brands, tags, season and categories
  • Review sync status and error log for any particular product with active add-on integration

Inventory

  • Glance your overall inventory from newly created dashboard including stock in transit, draft order, new arrivals and low stock items
  • Review per product inventory including SKU, stock on hand, committed (parked, back order)
  • Stay top of sync status and error log for purchase order with active add-on integration
  • New functionality for creating purchase order including adding freight cost to have clear understanding of cost of goods
  • Take full control of stocktake as you can now arrange partial count as per brand, supplier, season, tags, product or categories

Customer

  • Review all customer details including credit limit, credit balance in the same screen
  • Search for all customer orders including parked, refunded and completed to track order history

Reports

  • Many new reports including cash drawer opening without sale, void sales, Cost of Goods Sold etc.
  • Specially created advanced reporting function to filter sales by products, brands, categories etc.

Users

  • New pre-defined user roles and access rights
  • Advanced user access rights so you can decide what your staff can view and do in Hike
  • Assign user as per register or outlets
  • Improved functionality while creating staff rosters including print option
  • Option to auto switch user after every sale to track employee sales and quickly perform transactions

Store setup

  • Detailed general settings including option to activate layby, on account sale
  • New receipt template design including real-time changes preview
  • Create tax groups using existing tax rates
  • Updated integrations page including inbuilt support articles and improved functionality
  • View detailed logs for sync errors, progress and sync type
  • Add freight charges for online sales through 3rd party integrations
  • View and download past and current Hike subscription invoices
  • Option to keep additional card as backup on file

Bug fixes

  • We’ve fixed several bugs in new version, many of them reported by users like you, keep on sending us feedback!

Watch this space as you’ll be seeing more of it around as we plan to release many more great features in coming months. Contact our 24/7 chat support or visit support.hikeup.com to review further details about any of the above features

Filed Under: What's new in Hike

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