HikePay FAQs

HikePay is Hike's built-in payment solution. It lets you accept payments through one connected system, making checkout, reporting, and reconciliation simpler.

HikePay pricing depends on your region, plan, and payment volume. Where possible, we'll match or beat your current provider's rate, with custom pricing available for higher-volume businesses.

HikePay offers fast settlements to help keep your cash flow moving. Exact settlement times may vary by region and bank.

You can apply directly from your Hike account under Store setup > Payment types. We'll verify a few business details and help you get set up.

Switching is simple. Our team helps you set up HikePay, test it, and move across when you're ready. Where possible, we'll also match or beat your current rate.

No. You can keep trading while HikePay is being set up. Many businesses run both providers briefly before making the full switch.

No. You can switch on your own timeline and cancel your current provider only once you're ready.

No. HikePay has no lock-in contracts and no exit fees.

No. HikePay keeps pricing transparent, so you know what you're paying for.

Yes. If you're a new business with no existing payment hardware, our team can help you get started with HikePay.

Yes. Hike supports a range of payment options. You can use HikePay, an integrated provider, or a non-integrated terminal depending on your setup and region.

You can accept card payments, cash, gift cards, store credit, loyalty points, split payments, and other supported payment types through Hike.

Hike can sync sales and payment data with supported accounting integrations like Xero, QuickBooks, and MYOB, helping reduce manual entry and simplify reconciliation.

Hike has offline mode, so you can keep trading when your internet drops. Sales sync once you're back online. Card payment availability may depend on your device and payment setup.