Do it yourself
Set up your Hike store and start selling in few easy steps. Should you require any help we’ve tons of how-to articles and videos. Hike live chat support team is also available 24/7.
Once you started your Hike trial, your first step will be to add logo, outlet name, cash registers and sales tax.
Language, currency + other general rules
Apply all general settings including your business logo, primary business rules, currency and more from ‘Store setup > General’
Outlets & Registers
Hike will have one primary outlet and register already created for you out of the box and you can rename those if needed. If you doing a multi-store setup or has more than 1 registers at your stores, you can add all those changes easily by visiting ‘Store setup > Outlets & Registers’.
Sales Tax Rate
For countries where only 1 type of primary tax rate is applicable, chances are that Hike has already created it for you e.g.: GST 10% in Australia and No Tax 0%. However, you can customise tax rates if your region has multiple taxes applicable by states/regions or even just to double check, visit ‘Store setup > Tax rules’.
Import your store data
Importing your products, suppliers and customer profiles is easy. Simply upload the list by CSV. Your own CSV format will work with Hike, no need to re-enter your data in Hike template.
Next, it will be time to bring your products and other existing data like customers and suppliers to Hike. For this, if you already have an Excel file, you can use it as is, no need to move those data to Hike’s Excel template (that’s a significant amount of time saving!). If you are starting a new business, Hike’s Excel template will help you create one.
Alternatively, you can also manually add these records one by one:
Add your team & permissions
Create unlimited number of users. With custom permissions, define what each user can see and do on Hike. It’s a simple click through process.
You can assign your staff to different outlets and one of the three roles, namely Admin, Manager and Cashier, to manage their privileges. If you are not satisfied with the default permission setup, you can even customise it.
Integrations and add-ons setup
Hike integrates with leading accounting, eCommerce and payment providers worldwide. Hike offers integration for free.
Integration with accounting platforms like QuickBooks, Xero, and MYOB will lessen your effort put on accounting. Inventory, sales, purchase orders, customers and suppliers can synchronise across as per your settings. If you don’t want to synchronise individual sales, you can also choose to send a summary invoice to the accounting platform when the register is closed.
Managing all your inventory and sales at one place makes life easier, especially if you offer your customers the option to order online and to collect offline. With the eCommerce integration activated, you can use Hike to manage both offline and online sales at one place.
Hike is partnering with a number of payment service providers to offer you a seamless experience of taking the charge. With the integrated payment, your cashiers don’t need to bother with manually input the payment amount into the EFTPOS machine, where human errors happen the most.
Now take it to the next level!
Create discount offers, customer groups (e.g.: VIPs) and tailored loyalty program.
Flexibility of putting products on sale will decide how well you can boost your sales. In Hike, apart from applying discounts manually when processing the sale, you are able to pre-set the discount offers which could be automatically applied. You can create offers based on product types, brands, products and order values.
Customer groups are not just a way to categorise your customers internally, but also help manage discounts dedicated to a particular group. Apart from choosing a particular customer group when creating a discount offer, you can set a flat-rate discount or customised prices for them.
A well-designed loyalty program will always help retain the customers and increase the revenue gained per customer. In Hike, you can customise the loyalty points both at store level and product level. What’s better, you don’t even need to print physical cards, which not only saves the expense, but also has less carbon footprint.
Attend a tailored webinar, see for yourself how Hike can help your business. Provide required information and data to our team. We’ll do the rest!
Meet our onboarding team over the phone, they’ll have a questionnaire for you along with some suggestions. Provide required details and we’ll do the rest.
One of our friendly team members will work with your business to capture your goals, so we can tailor a unique onboarding experience. Your technical specialist will provide you with a summary of your tailored onboarding plan, with an expected delivery timeframe so you’re not left in the dark.
Import your store data
Provide us with your products, suppliers and customers in a CSV file format. We’ll do the rest. At this stage, we’ll also create users and permissions for you.
One of our dedicated technical specialists will work with you to ensure your data is accurate before importing your information into Hike. We will import the first 2,000 SKUs, dependant on your requirements.
Attend a webinar tailored for your team, we’ll walk all your team members through Hike features and answer any questions they might have.
Together we will work through every aspect of what matters to your business. We will also walk how you can navigate your Hike store, how to process a sale, inventory management, reporting and provide you with a clear pathway on how to setup your hardware.
We’ll understand your requirement and accordingly setup third-party integrations for you e.g.: Xero, Shopify, QBO, integrated payments.
At this point, our dedicated technical specialist will understand your business inside out, turning your integration into a seamless process. We will help your business curve any disruptions, helping your business save an incredible amount of time.
We’ll double check all imported data and then finalise all offers, customer groups and loyalty programs setup.
Lastly, our dedicated technical specialist will help you coordinate the launch of your new Hike store by cross-checking every aspect of your Hike store. Leave the heavy lifting to Hike, as we want nothing more than to see you get the most out of Hike from day one.